Staying safe while finding the right support.
Here’s how we keep SupportCrush safe, respectful, and empowering for everyone.
EMERGENCY PROCEDURES
If you are in immediate danger or require urgent medical attention, please call 000 (standard emergency number in Australia) or your local emergency services immediately.
Safety First: Prioritise your physical safety above all else. Leave the situation if possible and move to a secure, public location.
Contact Support: Once you are safe, notify SupportCrush via the app as soon as feasible. While we are not an emergency service, we need to know of any incidents to provide follow-up support.
EMERGENCY PROCEDURES
If you are in immediate danger or require urgent medical attention, please call 000 (standard emergency number in Australia) or your local emergency services immediately.
Safety First: Prioritise your physical safety above all else. Leave the situation if possible and move to a secure, public location.
Contact Support: Once you are safe, notify SupportCrush via the app as soon as feasible. While we are not an emergency service, we need to know of any incidents to provide follow-up support.
Reporting Concerns
1. Your Safety Comes First We design SupportCrush so you stay in control of who you talk to and how you interact. You can:
- block anyone at any time
- report unsafe or inappropriate behaviour
- choose who you match or message
- keep your personal details private
We never share your phone number, email, or address with other users.
2. Respectful Communication Only
Everyone on SupportCrush must communicate in a way that is:
- respectful
- inclusive
- non‑discriminatory
- free from harassment, abuse, or pressure
No bullying. No inappropriate behaviour. No crossing boundaries.
If someone makes you uncomfortable, block and report them.
3. In‑App Messaging Only
For your safety, all communication must stay inside the app.
This helps us:
- protect your privacy
- keep conversations safe
- investigate reports if needed
If someone tries to move you off the app too quickly, that’s a red flag.
4. Blocking & Reporting
You can block or report anyone, anytime. We review all reports and may:
- warn the user
- suspend their account
- permanently remove them from the platform
We don’t tolerate unsafe behaviour.
5. Provider Responsibilities
Providers must:
- communicate professionally
- respect participant boundaries
- follow the NDIS Code of Conduct
- maintain appropriate insurance (if required)
- never pressure participants into services
SupportCrush is not an employer or agency — providers work independently.
6. Participant Responsibilities
Participants agree to:
- communicate respectfully
- make their own choices about who they engage
- manage their own service agreements and payments outside the app
You’re always in control.
7. Support Coordinator Responsibilities
Support coordinators can:
- help participants explore matches
- support safe communication
- encourage participant‑led decision‑making
They must not pressure participants into choosing specific providers.
8. Privacy & Personal Information
Keep your personal details private until you feel comfortable.
Avoid sharing:
- your home address
- financial details
- passwords
- sensitive personal information
If someone asks for these, block and report them.
9. Meeting in Person
If you choose to meet someone in person:
- tell someone you trust
- meet in a public place first
- trust your instincts
- end the meeting if you feel uncomfortable
Your safety comes first
.10. What SupportCrush Does (and Doesn’t) Do
We:
- provide a safe platform for connection
- offer tools like blocking, reporting, and verification
- review safety concerns seriously
We do not:
- manage bookings or payments
- guarantee suitability or compatibility
- employ providers
- monitor every message in real time
11. If Something Feels Off Trust your instincts.
Block. Report. Reach out for help if you need it. You deserve support that feels safe, respectful, and right for you.