Frequently Asked
Questions
Let’s clear things up — no mixed signals here.
General
How does SupportCrush work?
Think of us as the ultimate wingman for your NDIS journey. We use smart matching to connect you with support that actually clicks—no awkward first dates, just real connections built on shared interests and values.
Is it free to join?
Absolutely! We’re all about removing barriers, not creating them. Joining our community is 100% free for members and heroes alike, ensuring everyone has access to the right support.
What makes SupportCrush different?
We prize personality and safety over paperwork. By focusing on shared interests and values first, we create matches that last longer and feel better for everyone involved.
Providers
How do I join as a Support Provider?
Just click "Join as a Provider"! You'll create a profile that showcases your unique skills, interests, and that wonderful personality of yours. We'll handle the verification so you can start matching.
Are there any hidden fees for listings?
No hidden fees, no surprises. Providers pay a simple monthly subscription — $49 for Standard or $129 for Premium — and that’s it.
Optional extras like boosts or verification are clearly labelled, totally optional, and never sneak up on you. We don’t take commissions or clip your ticket. Transparent support is the only way we roll.
How do I manage my matches?
Our dashboard is built for simplicity. You can chat securely with potential members and manage your schedule all in one cheeky little spot. It’s NDIS support, streamlined.
Participants
Everything you need to know about finding your perfect support match.
How do I choose my support match?
We share your interests and goals to find local specialists who align with your lifestyle. You’re always in the driver’s seat when it comes to choosing who assists you.
Is my privacy protected while matching?
Absolutely. Connect through our secure platform with total privacy and confidence. We prioritize safety and human connection above all else.
What if I don't 'click' with the Provider?
It’s all about the right fit. If the connection isn’t quite there, you can explore new matches anytime. We’re here to ensure the right support just clicks.
Still have questions? Reach out anytime — we’re here to help.
Coordinators
Can I use my participants’ funding for SupportCrush?
Our platform is free for members and coordinators, so you can spend that funding on what really matters—great support for your participants.
How does the matching algorithm work?
We take the guesswork out of coordination. We pair people based on genuine interests, personal values, and local expertise. No endless scrolling required.
Can I manage multiple participants from one login?
You bet. Our dashboard is built to make coordination effortless—manage all your matches securely in one space. It’s the right way to support.