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At SupportCrush, we value the trust you place in us when sharing your personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information through our platform. All data is handled with the highest standards of security and transparency.

Last Updated: April 2026

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1. What We Collect

We collect only what’s needed to help you use SupportCrush safely and effectively:

- Profile information (name, photo, bio, location, preferences)

- Contact details (email for login and notifications)

- Usage data (how you use the app, matches, messages, reports)

- Optional verification details (if you choose to verify your profile)

 

We do NOT collect or store payment information — subscriptions are processed securely through trusted third‑party providers.

 

2. How We Use Your Information

We use your information to:

- Create and manage your account

- Help you find matches and communicate safely

- Improve the platform and user experience

- Respond to reports and safety concerns

- Send important updates (like policy changes or verification notices)

 

We never sell your data. Ever.

 

3. How We Protect Your Information

We use encryption, secure servers, and access controls to protect your data. Only authorised SupportCrush team members can access limited information for safety or technical support purposes.

 

4. Messaging Privacy

Messages are private and encrypted. Admins can only view messages if a report is made or a safety concern is raised — this is clearly disclosed in our Terms of Use and Safety Guidelines.

 

5. Sharing Information

We only share information when legally required or when necessary to protect users from harm. We do NOT share your data with advertisers or unrelated third parties.

 

6. Verification

If you choose to verify your profile, we may collect limited ID information to confirm your identity. Verification is optional and handled securely.

 

7. Cookies & Analytics

We use cookies and analytics tools to understand how people use SupportCrush and improve accessibility.

You can disable cookies in your browser settings.

 

8. Your Rights

You can:

- Access your data

- Update or correct your profile

- Delete your account at any time

- Request a copy of your information To make a request, contact us through the Contact page.

 

9. Data Retention

We keep your data only as long as needed to provide our services or meet legal requirements. When you delete your account, your personal data is permanently removed from our active systems.

 

10. Children’s Privacy

SupportCrush is for users aged 18 and over. We do not knowingly collect information from minors.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you through the app or email.

 

12. Contact Us

If you have questions or concerns about privacy, contact us via the Contact page.